Customer Service

Shipping & Delivery

Unless otherwise specified, all goods will be shipped by UPS surface freight, pre-paid and charges added to the invoice. All domestic freight charges are invoiced at prevailing UPS rates plus insurance.  All hazardous shipments are subject to an additional handling charge. The customer may specify alternate shipping (e.g., Next Day Air, 2nd Day Air, 3-Day Select), at time of order for additional charge.  If your prefer FedEx or USPS we will be glad to accommodate you as much as possible.  If a UPS or FedEx package arrives damaged please call 1-877-216-8094 to speak to a customer service representative who will immediately rectify the situation. Pallet Freight Damage: Any and all damage claims must be made with the responsible carrier. Claims must be made by you. Full Line Digital Supply LLC cannot initiate claims on your behalf. For export orders outside of the United States, Full Line Digital Supply LLC is not responsible for local custom regulations or charges. Please check with your local customs office to determine if duty will be added to your order. All goods shipped within the United States are duty free.

Any change to your UPS shipment can only be authorized by Full Line Digital Supply LLC. Please contact Full Line Digital Supply LLC if you need to make any change to your delivery.

Full Line Digital Supply LLC strives to ship all in stock items the same day.  Orders received after 3pm EST Monday – Friday might be processed the following business day.   Palletized export orders may require an additional three business days to ship.

Privacy & Security

We know how important personal privacy is to you, and we are dedicated to assuring that customer information is properly used and appropriately safeguarded. As a result, we have adopted the following privacy principles which we observe when serving you:

We recognize that you expect details we maintain about you and your purchases to remain private. We safeguard this sensitive information by maintaining standards and procedures designed to protect it from misuse.

We only collect, retain, and use information about you where we reasonably believe it will assist us in managing our business. We collect and retain information about you in order to:

Maintain sufficient inventory levels,

Comply with certain laws and regulations;

Provide products, services, and other opportunities to you;

Help us design or improve our products and services.

We only collect, retain, and use information about you for specific business purposes - and, upon your request, we will always tell you why we are collecting and retaining it.

We use commercially reasonable procedures to help assure that your account information is accurate, current, and complete. We respond in a timely manner to your requests to correct inaccurate information and to update and remove old information.

We teach our staff the importance of confidentiality and customer privacy and take appropriate disciplinary measures to enforce employee privacy.

We have security standards and procedures which are designed to prevent unauthorized access to confidential information about you. Only personnel who have a business reason to know personally identifiable information about you are granted access to such data. We are committed to updating and testing our technology to improve the protection and integrity of our information about you.

We only disclose information about you or your purchases to third parties for their independent use if you request or authorize it; or the information is provided to help complete a transaction that you initiate; or the information is provided to a reputable credit bureau or similar information reporting agency; or the disclosure otherwise is permitted or required by law.

We require vendors, service companies, and third parties that we hire to support one or more of our products or services, to agree to safeguard our confidential information about you and your relationship with us and to comply with applicable law. Here, information regarding our customers is used solely in the legitimate conduct of our business, and to deliver superior products and services. As we use technological advancements to develop new products and services, we will remain dedicated to assuring that customer information is properly used and appropriately safeguarded.

Note: We reserve the right to change these Customer Privacy Principles, along with related provisions, at any time.

Returns & Replacements

All returns will be allowed only with prior authorization. We must be notified by e-mail within 2 days of receipt of merchandise and the original carton must be saved. All merchandise must be returned within 14 days of authorization, freight prepaid. After 14 days any problems with equipment should be reported directly to the manufacturer.   Please send items back to us using an insurable method. Returns will only be accepted with a valid return authorization number issued by our return department.

No returns will be allowed on products which are outdated, opened, damaged, or otherwise not sellable. No returns will be allowed on books, batteries, or storage media, and sensitized products such as control strips, film, or paper. Special Order Items are NON-RETURNABLE and NON-CANCELABLE. No returns on hardware will be allowed without unused warranty card and without manufacturer original packaging materials. All warranty cards, manuals, outer cartons, boxes, must be in original condition. No returns will be allowed if these items are taped, ripped, marked, or otherwise altered. Full Line Digital Supply LLC is not responsible for merchandise damaged by customer misuse or failure to properly follow instructions in the supplied product manual.

Non-Returnable Items:  Lenses with purchase price greater than $699; Microphones; Labor, installation services, and processing; Consumable items such as film, paper, chemistry, bulbs, CDs, DVDs, tapes, memory cards, opened software, etc.; Items that show wear or have been damaged or abused; Items with counters showing more than 200 activations; Items with timers showing more than 60 minutes of use; Special order items.

Returned merchandise will be credited to your credit card or replaced at our choice after inspection and approval. No refunds will be given on returned products. Please allow 30 days from receipt of your return for your credit or replacement. Any shortages or damages must be reported within 2 days and original cartons saved. Returns other than defects or damages will be subject to a 15% restocking charge. Shipping fees are not refundable. Refunds will generally be in the same form as the original payment. However, when the item was purchased with cash, debit or a check for more than $100, the refund will be in the form of a check mailed to you within 10 business days.  All sales are final

Ordering

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  Fldigitalsuppy.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Fldigitalsupply.com further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by Fldigitalsupply.com upon shipment of products that you have ordered as indicated by our servers.  Title to goods passes to you upon delivery to the common carrier. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Shipments requested to addresses which require additional verification might cause a delay in the shipment of the order.

Payment, Pricing & Promotions

Your card will be charged only when your order is verified and shipped.

In some cases using PayPal may result in immediate charge, regardless of stock status.  At our discretion we will notify you via email or telephone call regarding your order status.  Full Line Digital Supply LLC has been in business for many years and any issue will be resolved timely and professionally.  Credit card credits as well as PayPal refunds, although issued immediately, sometimes have to be independently verified by credit card processors, intermeditiaries, and the actual vendors themselves.

Every effort will be made to protect the quoted price; however, prices are subject to change without prior notification.

Additional Verification May Be Required! We may request additional verification of your billing and shipping information, to ensure the security of your transaction. Obtaining this additional verification may delay the shipment of your order. Please check your email for shipping confirmation the first business day after your order is placed.

Sales Tax

Florida customers will be charged sales tax unless a sales tax exemption certificate is on file, at which time, sales tax will be charged on applicable items according to state law.   Please fax or email your FL Resale Certificate to 954-476-7044 or info@fldigitalsupply.com.

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© 2011 Full Line Digital Supply LLC All Rights Reserved. Not responsible for typographical or product image errors. Specifications, pricing and items are subject to change without notice. An order is not accepted until Full Line Digital Supply LLC ships the order. Rebates, terms, conditions, and expiration dates are subject to manufacturer and legal restrictions.